Are the UV and shade blocking the same with all colors?
No. In general the darker color shades block more UV rays and provide more shade. Most shade sails block between 90-95% of UV-A and UV-B rays.
Where are your shade sails made?
Almost all of our shade sails are American made, by us, here in the USA. In certain circumstances, we source shade sails made in Australia.
Are your shade sails commercial grade?
The term "commercial grade" is a general description, not an industry standard. Commercial projects may require sails that meet fire standards and hardware be load rated. Load rated 316 Stainless steel hardware and fabric that meets ASTM, NFPA, and California Fire Marshal standards, in our opinion, would be commercial grade.
What payment methods do you accept?
We accept American Express, Mastercard, Visa, and Discover though our secure Paypal administered shopping cart. You DO NOT need a Paypal account to purchase shade sails on our website. We also accept credit cards over the phone. Orders paid for with a check or wire transfer must clear before the products ship.
If I order a custom made shade sail, how long until I get it?
Depending on the size and complexity, shade sails usually ship about two weeks after they are ordered.
I have seen shade sails retail for around $100, why are yours more expensive?
The short answer is quality. All of our shade sails are hand made with high quality materials.
Do shade sails require maintenance?
Yes, but not much. They should be cleaned annually with a garden hose. Periodically, the shade sails should be checked for proper tension and turnbuckles may need to be tightened (this is not difficult).
Is installing a shade sail difficult?
Not really, deciding on a design and securing attachment points are usually the most difficult part of a shade sail project. Shade sails fabricated with stainless steel cable in the perimeter are slightly more difficult to install than shade sails constructed with webbing in the perimeter.
Are shade sails waterproof?
Typically not. A light rain will roll off, but a heavy downpour will cause some water to pass through the sail. We can custom make a waterproof shade sail for you, however they are more expensive and need to be installed with a large pitch so that water does not pool on them. If you require waterproof shade sails, please contact us.
Do you ship internationally?
Yes, while we are based in the USA, we ship globally. When going through the checkout process shipping cost will be based on the weight of your order.
Can I leave my shade sail up year-round?
Shade sails are not intended to support snow loads or stand up to hurricane force winds. Shade sails installed in areas that do not receive snow can stay up year-round.
How long do shade sails last?
Properly installed sails should last many years.
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