Many of your questions may be answered by downloading one of the informational PDFs above.
Why do shade sails have curves in the perimeter? We purposely cut about a 7 percent arc into the perimeter of shade sails so that when the sails are tensioned they pull the fabric in the center of the sail tight. Shade sails without these curves will not tension properly and will not be taut.
Are the UV and sun blocking the same with all colors?
No. In general the darker color shades block more sun and UV rays and provide more shade. Most shade sails block between 90-95% of UV-A and UV-B rays. Are your shade sails commercial grade? The term "commercial grade" is a general description, not an industry standard. Commercial projects may require sails that meet fire standards and hardware to be load rated. Load rated 316 Stainless steel hardware, reinforced corners, and fabric that meets ASTM E-84 (A) and NFPA 701-2010 fire standards are what to look for. We have years of shade sail fabrication experience and take pride in the quality of our shade sails.
Where are your shade sails made? All of our shade sails are American made.
Are shade sails waterproof? Typically not. A light rain will roll off, but a heavy downpour will cause some water to pass through the sail. We can custom make a water resistant shade sail for you, however they are more expensive and need to be installed with a large pitch so that water does not pool on them. If you require waterproof shade sails, please Contact Us. Additionally, water resistant shade sails should not be very large.
If I send you a picture and/or measurements of the area I want covered will you come up with a design for me? Typically not. The layout/design of your shade sails depends largely on where mounting points can go. Because shade sails can be custom made in almost any shape and size, there are almost an infinite number of possible layouts. If you send us a sketch of your idea, we would be happy to look at it and offer comments and suggestions. You can visit our Design and Layout Tips and ourD.I.Y. Installation Tips page for some guidance on the subject.
If I order a shade sail, how long until I get it? Depending on the size and complexity, custom made shade sails usually ship about ten days after they are ordered. Shade sails on our Pre-Made Shade Sailspage are in stock and ready to ship.
I have seen shade sails retail for around $100, why are yours more expensive? The short answer is quality of the fabric, thread, and corners. All of our shade sails are hand made with high quality materials designed to last years in direct sun.
Do shade sails require maintenance? Yes, but not much. They should be cleaned annually with a garden hose. Periodically, the shade sails should be checked for proper tension and turnbuckles may need to be tightened.
Is installing a shade sail difficult? Deciding on a design and securing attachment points are usually the most difficult part of a shade sail project. You can visit our Design and Layout Tips and our D.I.Y. Installation Tips page for some guidance on the subject.
Do you ship internationally? Yes. While we are based in the USA, we ship globally. When going through the checkout process shipping cost will be based on the weight of your order.
Can I leave my shade sail up year-round? Shade sails are not intended to support snow loads or stand up to hurricane force winds. Shade sails installed in areas that do not receive snow can usually stay up year-round.
How long do shade sails last? The fabric we use on almost all of the shade sails we make is warrantied by the fabric manufacturer for 10 years against the sun and UV degradation. The most important factor in determining how long the sail will last is how well it is installed. Loose or sagging sails will wear out faster. Properly installed sails should last many years.
What payment methods do you accept? We accept American Express, Mastercard, Visa, and Discover though our secure Paypal administered shopping cart. You DO NOT need a Paypal account to purchase shade sails on our website. We also accept credit cards over the phone. Orders paid for with a check or wire transfer must clear before the products ship.